Account Manager (Ad Accounts Support)

Job description

We provide ad account management services to media buyers and agencies across major advertising platforms. You'll be their main point of contact — the person who knows what's going on, responds quickly, and gets things resolved. Most of your day is chat-based. You need to know the ad ecosystem well enough to give accurate answers quickly.

Responsibilities:

- Provide prompt, effective support aligned with company standards via chat, occasional video calls when needed

- Onboard new clients, walk them through the service, set expectations, build trust from day one

- Deliver and manage ad accounts, handling appeals, monitor status and spend, handle ID reviews

- Resolve account issues, bans, unlocks, proxy errors and keep clients in the loop throughout

- Identify upsell and cross-sell opportunities, support retention of existing clients

- Track patterns in account performance and client behavior; flag insights that can improve the product or process

- Work closely with other departments

Requirements:

- Background in affiliate marketing or media buying - a must

- Understanding how Ad Accounts work from the inside

- B2+ English, written and verbal

- Comfortable working independently across shifts

- Proven ability to take initiative and resolve issues

We Offer:

- Remote work from anywhere

- Unlimited paid vacation days

- 5-day week with weekend shifts (Sat or Sun)

- Working hours: 10:00-19:00 or 11:00-20:00 (Kyiv time)

- 10 paid sick days

- English classes

- Take part in conferences worldwide