Account Manager

Job description

Akurateco is a cutting-edge white-label payment software provider with 15+ years of hands-on experience in the payment industry, bringing fully-brandable and easily customizable payment software to our customers.

We are looking for an Account Manager to join our team!

Responsibilities:

- Work closely with customers as a first level of assistance to set up platform for them, ensure that all technical requirements were met;

- Supporting client in integration process as a middlemen between client team and technical team;

- Communicate directly with clients, prepare documents to close deals, answer all questions and support requests;

- Work closely with internal sales, support, technical teams to be sure that client has all necessary assistance;

- Maintain close relationship with existing clients, provide them with any support they need to help them reach their monetary goals.

Requirements:

- Proven experience in B2B customer support/account management/client success;

- Ability to have serious conversations around technical subject;

- Experience in working with partners from abroad;

- Detail oriented, positive attitude, punctuality, ability to prioritize tasks in order to meet deadline;

- Understanding of e-commerce and technical side of using payment cards;

- Previous experience as account manager/customer support manager/backoffice manager and similar positions for payments;

- Advanced level of English, knowledge of Spanish will be an advantage.

Will be a plus:

- Experience in processing related to setting up risk rules, antifraud, monitoring, routing, cascading;

- Experience in using Postman.

We offer:

- Competitive compensation depending on experience and skills;

- Remote-first work environment with flexible working hours;

- 20 paid vacation days annually for rest and recharge;

- 10 days of sick leave, available as needed;

- Corporate English and Spanish classes.