Account Manager / Customer Support

Job description

Join us - a global leader in marketing solutions on platforms like Facebook and Google!

We offer a flexible schedule that includes remote evening, daytime, and weekend shifts.

Allowing you to keep things fresh and varied.

Requirements:

- 2+ Years Prior experience in customer support, preferably in the affiliate marketing field.

- Experience in affiliate marketing or previous experience with ad launches will be a great advantage.

- B2 English level or above, both written and verbal.

- Strong communication skills and a genuine commitment to delivering outstanding service.

- Proven ability to take initiative and resolve issues independently.

Responsibilities:

- Deliver and manage ad accounts, handling appeals, monitor status and spend, handle ID reviews

- Provide prompt, effective support aligned with company standards via chat, occasional video calls when needed

- Onboard new clients, walk them through the service, set expectations, build trust from day one

- Resolve account issues, bans, unlocks, proxy errors and keep clients in the loop throughout

- Identify upsell and cross-sell opportunities, support retention of existing clients

- Track patterns in account performance and client behavior; flag insights that can improve the product or process

- Work closely with other departments

We Offer:

🌍 Remote work from anywhere 🌴 Unlimited paid vacation days

⏱ Evening, daytime, and weekend shifts. 🤒 10 paid sick days 🗣 English classes 📚 Take part in conferences worldwide