Account Manager

Job description

About RiskSeal

RiskSeal is a B2B startup serving fintech clients globally. Our API-first credit risk management platform enables digital banks and consumer lenders to simplify onboarding through data-driven insights.

We are growing rapidly and value collaboration with passionate, creative professionals. Join us to innovate, contribute your expertise, and grow alongside our team.

Headquarters: Dallas, Texas, USA

European Office: Warsaw, Poland

Job description

We are looking for an experienced Account Manager to join our team. The ideal candidate will have 3+ years of professional experience and a strong ability to craft clear, valuable, and engaging written communication. This is a full-time remote position suitable for a Middle+ level specialist.

Responsibilities

- Own and manage a portfolio of client accounts, ensuring high satisfaction and retention.

- Serve as the primary point of contact for customers after onboarding.

- Drive product adoption and ensure clients extract maximum value from the platform.

- Identify upsell and cross-sell opportunities aligned with client needs and business goals.

- Coordinate with product, support, and tech teams to resolve client requests efficiently.

- Conduct regular business reviews and performance check-ins with clients.

- Monitor usage metrics, client health indicators, and proactively mitigate churn risks.

- Gather client feedback and communicate insights internally to influence product improvements.

- Support contract renewals and commercial negotiations in collaboration with leadership.

Requirements

- 3+ years of experience in Account Management, Customer Success or B2B client-facing roles.

- Experience in fintech, credit scoring, risk analytics, fraud prevention or SaaS industries.

- Strong understanding of API-based products and data-driven solutions (technical literacy is important).

- Proven track record of retaining and growing enterprise or mid-market accounts.

- Excellent communication and presentation skills in English (B2+); Spanish is a plus.

- Strong analytical mindset with ability to interpret performance metrics and client data.

- Ability to manage multiple accounts in a fast-paced environment.

- Experience working with CRM systems (HubSpot, Salesforce, etc.).

- Proactive, ownership-driven and commercially minded.

What we offer

- Competitive salary based on experience

- Flexible working hours and remote cooperation

- Opportunities for career growth and skill development

- Paid vacation and benefits package