Account Manager - SaaS

Job description

Account Manager | Ecommerce & Product Personalization (Remote)

We are recruiting on behalf of a fast-growing, venture-backed ecommerce technology company operating in the product personalization space.

Our client has already generated multi-million-dollar revenue and is scaling its merchant partnerships across North America. This is a high-impact Account Manager role focused on owning merchant success, retention, and revenue growth.

Compensation & Work Setup

- Base salary: $90,000 to $115,000 + $60,000 Bonus/commissions for Account Managers

- Fully remote, work from home

What Youll Be Doing

- Manage and grow a portfolio of ecommerce merchant accounts

- Act as the primary point of contact post-sale, owning long-term merchant success

- Analyze account performance data to identify optimization, retention, and upsell opportunities

- Partner with internal product, engineering, and operations teams to execute merchant strategies

- Support onboarding, implementation, and ongoing optimization of the platform

- Proactively identify risks, prevent churn, and drive account expansion

What Were Looking For

- Experience in account management, customer success, or partnerships within SaaS or ecommerce

- Strong understanding of ecommerce metrics such as conversion rate, AOV, retention, and revenue growth

- Data-driven mindset with the ability to turn insights into clear, actionable recommendations

- Strong communication skills with both technical and non-technical stakeholders

- Comfortable working in a fast-paced startup environment with evolving processes

- Ecommerce, retail, API, or platform experience is a strong plus

Why This Opportunity

- Join a high-growth startup with strong revenue traction

- Real ownership over accounts and outcomes

- Clear earning upside and long-term career growth

- Work remotely while collaborating with a tight-knit, high-performing team