Account Manager

Job description

About the Company

Sales'Up is a leading Creatio implementation partner, helping enterprise clients across FMCG, Agro, Finance and Pharma transform their business processes. Over 8+ years, we've delivered 100+ successful CRM projects and built our own industry-specific products: Data Management, FMCG Management, and Agro Management — used by market leaders. We're a team of 50+ professionals, growing fast and building a culture where modern AI tools are part of everyday work. Join us to grow together!

Role

We are looking for a Account Manager (Customer Growth Manager) to join our team and manage a portfolio of enterprise clients. You'll be the trusted point of contact for C-level and IT decision-makers at market-leading companies, building long-term partnerships and directly shaping how our clients grow with us.

Responsibilities:

- Maintaining and developing long-term relationships with the company's existing enterprise clients

- Regular communication with clients (C-level, IT directors, business unit heads) to identify new needs and collaboration opportunities

- Conducting meetings, review sessions, and customer satisfaction analysis

- Organizing and participating in informal client meetings (business lunches, dinners, industry events) to build long-term partnerships

- Preparing client development plans (Account Plans) and managing active projects together with the delivery team

- Participating in the creation and promotion of additional products and services (upsell / cross-sell) in complex, multi-stakeholder deals

- Overseeing contract execution, invoicing, license renewals, and SLAs

- Maintaining the full history of communications in Creatio CRM — updating the contact map, logging meetings, ideas, and plans

Requirements:

- Higher education in business, IT, marketing, economics, or a related field

- 3+ years of experience working with enterprise clients in Account Management, IT sales, or consulting

- Understanding of IT solutions, digital transformation trends, and the specifics of implementing enterprise systems (ERP, CRM, process automation, etc.)

- Experience navigating complex client organizational structures and multi-level stakeholders (C-level, IT, procurement, business units)

- Excellent negotiation skills and experience managing contractual relationships (contracts, SLAs, license renewals)

- English — Upper-Intermediate level or higher

- Experience working with CRM systems (Creatio or similar)

- High level of self-organization, strategic thinking, and accountability

We offer:

- Competitive salary

- Professional development through internal and external training programs

- Transparent model of professional and career growth

- Option to work in the office or remotely

- English language courses