AI Integration Manager

Job description

Job Responsibilities:

- Configure and maintain sandbox environments (Zendesk / Intercom / Gorgias, etc.);

- Test AI solutions (chatbots, translation tools, CRM/helpdesk AI features);

- Run real customer support scenarios and evaluate system performance and quality;

- Configure chatbots and conversational flows within AI platforms;

- Compare and test AI vendors, prepare practical recommendations;

- Provide troubleshooting in test and client environments;

- Support Digital Transformation initiatives and tasks assigned by the team lead;

Candidate Requirements:

- Experience in customer support / BPO (Team Lead, Quality Control, or Senior Agent);

- Strong understanding of support operations (SLA, tickets, communication channels);

- Hands-on experience with CRM / helpdesk systems (Zendesk / Intercom or similar);

- Ability to quickly learn and navigate new systems independently;

- Strong analytical thinking and autonomy;

- English level B2+;

Nice-to-have:

- Basic understanding of APIs / integrations;

- Experience with no-code automation tools (Zapier, Make, etc.);

- Experience with AI tools, chatbots, or LLM-based solutions.