Associate Mako Product Specialist

Job description

Work Flexibility: Field-based

Who we want:

• Hard-working winners. Confident, competitive and results-oriented professionals who create a track record of success.

• Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.

• Effective communicators. People who can interpret information clearly and accurately to concisely communicate results and recommendations to stakeholders.

• Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas, information, use cases, and industry analyses to develop best practices.

What you will do:

- Provides surgeons and operating room staff with training and clinical/technical support in the operation of the company's robotic arm applications, associated equipment and instruments to insure ideal placement and precision

- Uses proprietary software to prepare pre-operative CT scans for use in conjunction with the company's RIO/ Robotic Arm Interactive Orthopedic System, assists surgeon in preoperative implant planning, implant sizing and positioning

- Provides complete reports and associated metrics to management, direct supervisor and company's regulatory department detailing case reviews, services performed and recommendations for product, documentation and methodology improvements

- Maintains and controls local MAKO consigned equipment, instrument, implant and disposables inventories, processes sales orders and provides forecast input to District Sales Manager

- Supports company road-show demonstrations and ' Showsite ' visits to provide potential customers with opportunity to see product in use and appreciation of clinical value

- Trains physicians and hospital personnel, including OR staff, radiology and central sterile processing on the use of the RIO System, accessories, disposables and implants

- Provides prompt and accurate complaint reports per the requirements of MAKO’s quality system

- Solves product problems for customers in an expeditious manner

- Provides case coverage at unassigned accounts as needed

Minimum Qualifications (Required):

• Bachelor’s degree required

• 1 plus year of work experience required

Preferred Qualifications (Strongly desired):

• Biomedical Engineers Preferred

• Excellent presentation and interpersonal communications skills

• Strong analytical and problem-solving skills

• Ability to be persuasive in the absence of organizational authority

• Must be able to understand and work within complex interdivisional procedures and policies

• Demonstrated proficiency in Microsoft Office (Excel, Word & PowerPoint)

Travel Percentage: None