BDM - Outbound Sales - AU Retail Office Equipment

Job description

Business Development Manager – Outbound Sales - Remote

Industry: Office Supplies

Employment Type: Full-Time

Work Arrangement: Remote / Work from Home

Working Hours: Australian business hours

Reports To: Managing Director

About the Role - 5 yr Outbound Call Experience Essential

We are seeking an experienced and results-driven Business Development Manager to generate new business for an Australian office supplies company.

This is a hands-on outbound sales role focused on cold calling, prospecting, appointment setting, preparing quotations and converting new business accounts. The successful candidate must be a confident sales hunter who is comfortable working to daily activity targets and monthly revenue goals.

A minimum of five years' B2B sales experience within the Australian market is essential. Applicants without this experience will not be considered.

Key Responsibilities

Outbound Business Development

- Conduct high-volume outbound calls to prospective Australian businesses.

- Identify and approach decision-makers responsible for purchasing office supplies.

- Generate qualified leads through cold calling, email, LinkedIn and database prospecting.

- Introduce the company's products, pricing, delivery capabilities and account benefits.

- Identify customer requirements, purchasing volumes, current suppliers and buying cycles.

- Secure appointments, quotation opportunities, product trials and new customer accounts.

- Follow up prospects consistently until a clear outcome is achieved.

- Build and maintain a strong pipeline of qualified sales opportunities.

- Re-engage inactive customers and develop new revenue from dormant accounts.

Target Markets

Prospect and develop accounts across:

- Corporate offices and professional services firms

- Accountants and law firms

- Construction and trade businesses

- Warehouses and logistics companies

- Medical centres, pharmacies and healthcare providers

- Childcare centres, schools and training organisations

- Retailers, resellers, wholesalers and distributors

- Real estate and property management businesses

- Hospitality and accommodation businesses

- Government and community organisations

Product Sales

Promote and sell products including:

- A4 and A3 copy paper

- Printer ink, toner and drum cartridges

- Thermal rolls and shipping labels

- Envelopes, stationery and general office products

- Packaging, mailing and warehouse consumables

- Cleaning and workplace supplies

- Other wholesale and commercial office supply products

Sales Process and Account Development

- Qualify prospects based on product demand, order volume and commercial potential.

- Prepare professional quotations and pricing proposals.

- Negotiate pricing and commercial terms within approved margins.

- Request current invoices or product lists to identify savings and supply opportunities.

- Arrange product samples or trial orders where appropriate.

- Convert quotations into initial orders and recurring supply accounts.

- Identify cross-selling and upselling opportunities across the product range.

- Maintain regular contact with new customers to encourage repeat orders.

- Work with customer service and operations teams to ensure smooth onboarding and delivery.

CRM and Reporting

- Record all calls, emails, meetings, quotations and follow-up activities in the CRM.

- Maintain accurate prospect information, decision-maker details and sales notes.

- Manage follow-up dates and keep the sales pipeline current.

- Provide daily and weekly reports covering activity, opportunities and results.

- Forecast expected sales and highlight risks affecting monthly targets.

- Provide market feedback regarding competitor pricing, customer demand and product opportunities.

Essential Skills and Experience

- Minimum five years' B2B outbound sales experience within the Australian market—essential.

- Proven experience generating new business through cold calling and outbound prospecting.

- Demonstrated ability to meet sales activity, conversion and revenue targets.

- Strong understanding of Australian business communication and buying behaviour.

- Experience speaking directly with business owners, procurement managers and senior decision-makers.

- Strong negotiation, objection-handling and closing skills.

- Ability to prepare quotations and communicate commercial value clearly.

- Excellent spoken and written English.

- Experience using CRM systems and maintaining an organised sales pipeline.

- Ability to work independently and remain accountable for results.

- Strong Microsoft Excel or Google Sheets skills.

Preferred Experience

- Previous experience selling office supplies, paper, toner, stationery, thermal rolls, labels, packaging or workplace consumables.

- Experience selling to resellers, wholesalers, distributors or high-volume commercial customers.

- Existing knowledge of the Australian office supplies market.

- Experience managing tenders, contract pricing or recurring supply arrangements.

- An existing network of Australian business customers or procurement contacts would be highly regarded.

Personal Attributes

- Confident, persistent and commercially focused.

- A genuine sales hunter who enjoys winning new accounts.

- Comfortable making a high volume of outbound calls.

- Resilient when handling rejection and objections.

- Highly organised with disciplined follow-up habits.

- Self-motivated and capable of working without constant supervision.

- Accountable for activity, pipeline and revenue results.

- Professional when representing the business to Australian customers.

- Focused on building profitable, long-term customer relationships.

Key Performance Indicators

Performance will be measured against:

- Daily outbound calls and prospecting activity

- Decision-maker conversations

- Qualified leads generated

- Meetings and quotation opportunities secured

- Quotations issued

- New customer accounts opened

- Initial and repeat orders generated

- Monthly gross sales and gross-profit targets

- Lead-to-customer conversion rate

- Pipeline value and forecast accuracy

- CRM accuracy and timely follow-up

- Customer retention and account growth

Required Technology

The successful candidate must have:

- A reliable computer or laptop

- Stable high-speed internet

- A professional and quiet home-working environment

- A quality headset suitable for outbound sales calls

- Reliable backup arrangements for internet or power interruptions

How to Apply

Please submit your résumé together with a short cover letter outlining:

- Your B2B outbound sales experience in Australia/International

- The industries and products you have sold

- Your cold-calling and new-business development experience

- Examples of sales targets and results achieved

- Your experience using CRM systems

- Any experience within office supplies, wholesale or distribution

Only candidates with at least five years of relevant International B2B sales experience will be considered.