Bilingual Customer Support Representative
Resolv.Global · Mexico Remote | Guadalajara, Mexico, Remote | Mérida, Mexico, Remote | Puebla de Zaragoza, Mexico, Remote | León, Mexico, Remote | Irapuato, Mexico, Remote | Xalapa-Enríquez, Mexico, Remote | Veracruz, Mexico, Remote | San Luis Potosí, Mexico, Remote | Pachuca de Soto, Mexico, Remote | Oaxaca de Juárez, Mexico, Remote | Tuxtla Gutiérrez, Mexico, Remote | Villahermosa, Mexico, Remote | San Francisco de Campeche, Mexico, Remote | Monterrey, Mexico - Remote | Querétaro, Mexico - Remote | Mexico City, Mexico - Remote | Zapopan, Mexico - Remote | Aguascalientes, Mexico - Remote | Hermosillo, Mexico - Remote | Toluca, Mexico - Remote | Chihuahua, Mexico - Remote | Tijuana, Mexico - Remote | Mexicali, Mexico - Remote | Torreón, Mexico - Remote · Full-time · 2026-09-23
Job description
Description
We are hiring customer-focused and professional Bilingual Customer Support Representatives to join a growing support team serving customers across e-commerce and telehealth-related services.
In this role, you will assist customers with order inquiries, subscription support, account assistance, and general service-related questions through phone, email, and other support channels.
This position does not provide medical advice. Representatives support customers using approved resources, established processes, and company guidelines.
What You'll Do
- Respond to customer inquiries via phone, email, and support channels
- Assist customers with order status questions
- Support subscription and account management requests
- Help customers navigate services and available resources
- Escalate inquiries when appropriate
- Maintain accurate customer records and documentation
- Deliver empathetic and professional customer service
- Meet quality, productivity, and customer satisfaction goals
- Follow all customer privacy and compliance requirements
Compensation & Contract
- USD $5.50 per hour
- Paid weekly
- Independent Contractor
Training & Schedule
- Monday-Friday, 8:00 AM-5:00 PM Central Time.
- Ongoing schedules will be communicated during the hiring process.
Equipment
We will provide a laptop; however, to be considered for this role, you must have an additional screen, a headset, and a stable, wired internet connection.
Application Process
To ensure fairness and consistency, all applicants must complete every stage of the hiring process.
Applicants selected to move forward will complete:
- Application Form
- Pre-screen Questionnaire
- One-Way Video Interview
- Live interview
- Final Interview
This is an English-speaking role that requires strong written and verbal English communication skills. All resumes must be submitted in English to be considered for this position.
Requirements
What We're Looking For
- Fluent English and Spanish communication skills
- Minimum 1 year of customer service or call center experience
- Strong phone communication skills
- Professional written communication skills
- Empathy and patience when assisting customers
- Strong attention to detail
- Ability to work independently in a remote environment
- Comfortable discussing sensitive wellness-related topics professionally and respectfully
Nice to Have
- Telehealth support experience
- Healthcare support experience
- Pharmacy support experience
- E-commerce customer service experience
- Experience with Dialpad, Zendesk, Freshdesk, or similar platforms