Call Center Team Lead

Job description

We are looking for a Call Center Team Lead who combines the talent of a salesperson with the systematic approach of a manager. We need a person who speaks fluent English, understands player psychology, and knows how to build department operations to achieve maximum ROI.

Your future challenge: Effective management of the Outbound Sales team, increasing conversion rates, and ensuring flawless service for clients.

What you will do:

— Build department operations from scratch (selecting tools, client workflows, knowledge base);

— Make calls during the launch phase to test databases, refine scripts, and set sales standards;

— Hire, interview, and onboard sales agents to build a high-performing team (10+ people);

— Manage daily operations, conduct 1:1s, monitor KPIs, QA, and scale the department;

— Write and continuously optimize English sales scripts to maximize conversion rates.

What we expect:

— 2+ years as a Call Center Team Lead, Supervisor or Senior Specialist in iGaming, Gambling, Crypto, or Forex (mandatory);

— Advanced English (C1) for fluent communication, scriptwriting, and monitoring nuances;

— Strong sales mindset with proven objection handling and deal-closing skills;

— Deep understanding of key metrics (Conversion Rate, Retention, LTV, ROI) and data analysis;

— Confident user of CRM systems, VoIP telephony, and Google Sheets/Excel.

What we offer:

— Remote work with a 5/2 schedule;

— Payments in USDT (white crypto);

— Competitive salary + performance bonuses based on department results;

— Paid vacation and sick leave;

— Opportunity for career growth within the project.