Client Account Manager, Programmatic Media

Job description

Location: South Africa – Remote

Hours: 14:00–23:00 SAST, Monday–Friday, aligned with U. S. Eastern business hours

Employment: Permanent, Full-Time

Requirements

Key Responsibilities

- Own routine client and agency communication relating to active campaigns, reporting, launches, and delivery questions.

- Manage account calendars, reporting schedules, status calls, open items, and internal follow-through.

- Triage client questions and coordinate with Programmatic Operations, Data, and Dashboard teams where technical input is required.

- Translate technical campaign and data explanations into clear, concise, client-ready communication.

- Coordinate creative assets, tags, geographic requirements, timelines, and other launch dependencies.

- Walk clients through reporting and dashboard outputs and identify potential issues.

- Escalate delivery, relationship, and scope risks proactively.

- Maintain accurate account documentation and ensure commitments are recorded and followed through.

Must-Have Requirements

- 3+ years of experience in digital media, advertising, agency account management, client success, or a closely related environment.

- Ideally 4–6+ years of experience for independent client ownership.

- Exceptional written and spoken English.

- Proven ability to lead agency or brand calls independently and professionally.

- Strong project management, organisation, and follow-through skills.

- Ability to manage multiple accounts, priorities, and recurring deadlines.

- Good understanding of digital/programmatic media and campaign concepts.

- Strong judgment regarding when to resolve an issue independently and when to escalate.

- Strong Excel and Google Sheets skills.

Preferred Experience

- Programmatic campaign or DSP experience.

- Agency-side or white-label/reseller experience.

- Experience with media reporting or ad-tech clients.

- Familiarity with platforms such as DV360, Basis, Simpli.fi, Amazon DSP, Meta, or YouTube.

Success in the Role

- Clients receive fast, clear communication without needing to chase updates.

- Reporting and recurring deliverables are consistently delivered on time.

- Client requests are accurately triaged and communicated to technical teams.

- Risks and missing information are identified before they affect delivery.

- The technical delivery team can focus on execution without unnecessary client-management interruptions.

Important: This is a client-facing delivery role. It does not own sales, pricing, proposals, contract negotiations, renewals, upselling, or final media strategy.