Client Engagement Coordinator

Job description

About the Opportunity

We are seeking personable, dependable individuals who enjoy connecting with customers and providing organized, responsive support. As a Client Engagement Coordinator, you will serve as a primary point of contact for travelers, helping them explore vacation possibilities and keeping their plans moving forward from the first conversation through trip preparation.

This remote opportunity welcomes candidates from a variety of backgrounds. Prior travel-industry experience is not required. Training, educational resources, and ongoing team support are provided.

What You Will Do

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Build rapport with clients, learn about their vacation preferences, dates, priorities, and budget, and research suitable resorts, hotels, cruises, tours, transportation, activities, and packages.

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Present relevant options, answer planning questions, and assist with coordinating selected services through approved supplier resources.

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Keep reservation information organized, including confirmations, schedules, itinerary details, deadlines, and applicable trip documentation.

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Maintain regular client communication, provide updates, follow up on outstanding items, and assist with routine adjustments or special requests.

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Review booking information for accuracy, maintain client records, and continue building product and destination knowledge through training.

What We Provide

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100% remote opportunity with flexible part-time and full-time scheduling

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Structured onboarding and training for individuals new to the industry

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Ongoing team guidance and access to supplier and destination education

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Opportunities to develop client relations, communication, research, and coordination skills

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Professional development and potential growth opportunities

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Performance-based incentives, recognition, and qualifying industry benefits

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Access to qualifying travel discounts and a collaborative virtual team environment

What We're Looking For

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Friendly, confident, and professional communication skills

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Strong customer-service and relationship-building abilities

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Excellent organization, attention to detail, and time management

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Comfortable researching information and learning digital platforms

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Ability to manage several client needs and priorities effectively

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Adaptable, resourceful, and dependable when circumstances change

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Self-motivated with the ability to work independently

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Basic computer proficiency and reliable internet access

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Must be at least 18 years of age and legally authorized to work and reside in the U. S., U. K., Mexico, Australia, Spain, or another approved regions