Client Partner (Central US)

Job description

ABOUT THE ROLE

In this role, you will build and grow strategic relationships with enterprise clients, shape digital transformation initiatives, and drive business growth. You will align SoftServe’s consulting and engineering capabilities with client goals, lead complex engagements, and uncover new opportunities that deliver measurable value. Working across global teams, you will influence innovation, strengthen partnerships, and help organizations accelerate change through technology.

US-based role (Ideally based in Central US) with an anticipated base salary range of $150,000 - $200,000 annually, plus variable compensation.

RESPONSIBILITIES

- Develop and grow strategic relationships with Enterprise Clients in the US, managing key account to expand revenue opportunities and strengthen long-term partnerships using CRM platforms such as Salesforce to track engagement and account performance

- Own account growth strategy and measurable business impact by creating and executing data-driven account plans that increase revenue, improve client retention, and accelerate expansion opportunities, leveraging analytics tools such as Power BI and CRM dashboards

- Collaborate closely with delivery leaders, solution architects, and marketing teams to align client needs with SoftServe capabilities, ensuring coordinated pursuit strategies and successful execution of client initiatives

- Lead complex contract negotiations and close high-value enterprise opportunities, utilizing contract management systems, CRM opportunity tracking, and financial modeling tools to manage deal progression and governance

- Drive client satisfaction, loyalty, and retention by ensuring delivery outcomes meet agreed KPIs, monitoring account health through customer success metrics, and CRM reporting tools

- Identify and qualify expansion opportunities within existing accounts by analyzing client business goals, technology landscapes, and industry challenges using market intelligence platforms and LinkedIn Sales Navigator

- Position SoftServe as a trusted advisor by presenting strategic technology solutions, digital transformation roadmaps, and value propositions supported by data insights and industry research tools

REQUIREMENTS

- Academic background with a Bachelor’s or Master’s degree in Business, Information Technology, or a related field

- Extensive experience in enterprise account management, with 10+ years of success managing and expanding strategic enterprise client accounts

- Strong expertise in account strategy development, growth planning, and consultative selling with demonstrated measurable business outcomes

- Proven track record of driving revenue growth and long-term value within complex enterprise accounts

- Strong proficiency in engaging and managing relationships with executive-level stakeholders across client organizations

- Practical experience aligning business objectives with technology-driven solutions in a consulting or IT services environment

- Strategic and analytical mindset with the ability to translate client needs into actionable growth opportunities

- Confident communication and presentation skills for engaging executive audiences and facilitating strategic discussions

- Willingness to travel up to 30% to client and team locations as business needs require