Clinical Support RN – Referrals & Results (Remote – California or New York)

Job description

Clinical Support RN – Referrals & Results (Remote – California or New York)

Job Type: Part-Time (10–20 hours/week, flexible hours)

Location: Fully Remote (Candidates must be based in California or New York)

Hourly Rate: $ 24– $32/hour, depending on experience

Job Description:

We are looking for a proactive and experienced Registered Nurse to join our virtual healthcare team in a clinical support role focused on referrals, diagnostic results, and post-visit follow-up.

In this role, you’ll help ensure that patients receive appropriate follow-up after their Rocket Doctor visits by managing referrals, reviewing lab and diagnostic results, supporting prior authorizations, and carrying out defined clinical tasks under physician guidance or approved protocols.

This is a part-time, remote position ideal for an RN who is comfortable working independently, managing multiple clinical workstreams, and operating in a fast-paced virtual care environment. The role requires strong communication, excellent attention to detail, and the ability to reliably manage time-sensitive follow-up tasks.

Responsibilities:

- Monitor clinical inboxes, emails, and faxes for lab results, diagnostic findings, referrals, and patient communications

- Review lab and diagnostic results and identify abnormal, urgent, or critical findings

- Escalate urgent or critical results to the appropriate physician according to established protocols

- Track abnormal results and follow-up tasks until they have been appropriately addressed

- Carry out defined physician-directed clinical tasks under approved protocols or standing orders and within scope of practice

- Communicate physician-approved follow-up instructions to patients

- Perform post-visit clinical follow-up, including symptom checks, repeat testing coordination, medication-related follow-up, and other assigned clinical tasks

- Manage and process incoming referrals from physicians and PAs

- Triage and prioritize referrals based on urgency, completeness, and medical necessity

- Research and identify appropriate specialists or clinics based on clinical need, location, insurance eligibility, and availability

- Prepare and submit prior authorizations and insurance-related paperwork

- Support patients with referral scheduling and locating facilities or specialists that accept their insurance

- Track referrals through completion and help ensure relevant consultation notes and recommendations are returned to the clinical team

- Maintain internal referral tracking systems, databases, and specialist directories

- Accurately document all actions, communications, and follow-up plans in the EMR

- Respond to patient inquiries related to referrals, lab results, and follow-up care

- Support chronic care management and other longitudinal care programs as needed

- Reliably monitor and respond to Slack, email, and assigned work queues during scheduled working hours

- Ensure all practices are HIPAA-compliant and protect patient confidentiality

- Participate in virtual team and medical meetings

Required Qualifications:

- Active Registered Nurse (RN) license in the state where services are provided

- 2+ years of experience in a clinical nursing, ambulatory care, primary care, care coordination, referral management, or similar role

- HIPAA certification

- Strong understanding of medical terminology, medical specialties, lab result interpretation, and medication management

- Experience reviewing and triaging clinical results

- Experience with referrals, prior authorizations, insurance workflows, or care coordination

- Experience with EMRs and familiarity with laboratory or clinical portals such as Quest/Quanum

- Ability to carry out physician-directed tasks with professionalism, accuracy, and appropriate clinical judgment

- Proficient with Gmail, Excel or Google Sheets, Zoom or Google Meet, Slack, Adobe PDF, and web-based healthcare portals

- Comfortable working independently in a remote environment

- Reliable home internet and a private workspace suitable for handling protected health information

- Ability to troubleshoot basic technology issues independently

- Exceptional attention to detail, organization, time management, and documentation skills

- Strong written and verbal communication skills with patients, providers, and team members

- Ability to adapt to changing workflows and follow standardized processes

- Must be fluent in English; a second language such as Spanish would be an asset

Preferred Qualifications:

- Previous experience in telehealth, virtual care, primary care, or ambulatory care

- Experience with chronic care management or other longitudinal care programs

- Experience carrying out clinical tasks under physician protocols or standing orders

- Experience with referral coordination and closed-loop referral workflows

- Experience with medication prior authorizations

- Experience working with Medicare, Medicaid, and commercial insurance plans