Contractor-Virtual Meeting Technology Support Specialist

Job description

Robert Michael Communications, Inc., an administrative company providing shared services to an independent medical education company and three full-service medical communications companies, is seeking an experienced Virtual Meeting Technology Support Specialist to provide technical support for our virtual meetings on a contract basis.

This role is responsible for assisting meeting participants with logging into virtual platforms such as Zoom and Adobe Connect, as well as providing real-time troubleshooting for connectivity and equipment issues. Support may include resolving problems related to Wi-Fi, cameras, microphones, and other hardware or software required for successful participation in virtual meetings.

Hours are flexible and may include daytime, evening, and weekend availability, based on client schedules. This is a part-time, contract position.

Requirements

Bachelor’s degree in Computer Science or a related field with at least 2 years of relevant experience, or 3–5 years of related experience and/or training, or an equivalent combination of education and experience

Previous IT Help Desk or technical support experience

Ability to install, configure, and troubleshoot peripherals, accessories, and software

Strong problem-solving skills with the ability to work independently

Critical thinking skills and adaptability to ensure accurate and timely support

Excellent written and verbal communication skills

Strong work ethic with a high level of attention to detail

Salary Description

$30-$35 Per Hour

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