Customer Service Representative - Czech Market (Fully Remote in Greece)

Job description

💼 Job Title: Customer Support Representative Czech + English

📍 Location: Remote in Greece

🕘 Working Hours: Monday to Friday, 09:0019:00 (40 hours/week)

💶 Salary: 1,300 gross/month x 14 salaries

🌟 About the Role

Are you fluent in Czech and English and passionate about helping others? Join a leading international company as a Customer Support Representative and play a key role in delivering exceptional service. Youll assist customers with product inquiries, troubleshooting, and account support via multiple communication channels..

🎯 Key Responsibilities

- Provide support to customers in Czech and English via phone, chat, and email

- Resolve technical, billing, and product-related issues efficiently

- Ensure customer satisfaction with every interaction

- Accurately document case details and escalate when needed

- Maintain professionalism and empathy at all times

Requirements

- Native or fluent Czech (C2) and English (C1) skills

- Excellent written and verbal communication

- Detail-oriented and customer-focused

- Computer-literate and adaptable to new tools/systems

- Prior experience in customer support is a plus

🎁 Benefits

- 14 salaries/year: 12 monthly + 1 Easter + 1 split (Summer & Christmas)

- 1,300 gross/month salary

- Private Health & Life Insurance

- Performance bonus (subject to project-specific details)

- 25 days of annual paid leave

- 50/month meal voucher ticket

- Permanent contract with a stable MondayFriday schedule (no weekends)

️ Relocation Information

- For candidates already based in Greece (without remote eligibility):

No standard relocation package offered

The client may review assistance options case-by-case

- For international candidates relocating to Greece:

- Must arrive in Athens 7 days before the start date for hiring documentation

- On-site work required for at least 3 months, unless the candidate already has a residence in Greece with a verified internet connection

- 3 weeks of hotel accommodation near the office provided

- Up to 300 relocation support (paid with first salary)

- Legal support for hiring documentation (candidates are responsible for gathering required docs)

Ready to start your next chapter in Athens and support customers worldwide? Apply now and be part of a vibrant, forward-thinking team!

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