Customer Service Representative-Finnish Market (Remote Role)

Job description

Are you a Finnish speaker looking for a remote opportunity in Portugal? We're hiring on behalf of our client for the support of the customers of the most iconic global tech brands - from the comfort of your home!

Location: Remote in Continental Portugal

Contract: Full-time (12-month with renewal)

Start dates: July 14, July 21, July 28

Join a household name in global technology a company known for its cutting-edge devices, design excellence, and a seamless online shopping experience. Your mission: support their customers with empathy and efficiency.

Your Responsibilities:

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Support Finnish-speaking customers with order-related issues (tracking, returns, payments).

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Communicate clearly and professionally across channels (phone, email, chat).

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Handle sensitive data responsibly and securely.

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Escalate complex cases using internal tools and procedures.

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Monitor and improve your own KPIs.

You have:

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Native-level Finnish and strong English (C1).

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Ability to stay calm under pressure and problem-solve efficiently.

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Previous experience in customer support is a plus.

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Flexibility to work rotating shifts, including weekends and holidays.

- Already located in Portugal OR willing to relocate for this opportunity (relocation help and housing allowance is offered by the hiring company)