Customer Service Representative

Job description

About Us

NYC Glass & Window Repair Inc specializing in residential and commercial glass repair, window repair, door repair, mirrors, shower glass, storefronts, and emergency glass replacement. We are looking for a professional Customer Service Representative to become the first point of contact for our customers.

Responsibilities

- Answer incoming customer calls professionally and courteously.

- Gather customer information, including contact details, service address, and description of the issue.

- Schedule service appointments using our CRM system.

- Respond to customer inquiries via phone, email, and text messages.

- Request photos or videos when necessary to assist with estimating.

- Create and update customer records accurately.

- Follow up with customers regarding appointments and estimates.

- Coordinate with dispatchers, technicians, and the sales team.

- Maintain a positive customer experience throughout every interaction.

- Escalate urgent or emergency requests when appropriate.

Requirements

- Excellent spoken and written English.

- Previous experience in customer service, call center, or appointment scheduling.

- Strong communication and active listening skills.

- Ability to multitask while speaking with customers.

- Comfortable working with CRM software and Google Workspace.

- Reliable high-speed internet connection.

- Quiet home office with a professional environment.

- Strong attention to detail and organizational skills.

- Positive attitude and problem-solving mindset.

Preferred Qualifications

- Experience in home services, construction, glass, windows, HVAC, plumbing, or similar industries.

- Sales or upselling experience is a plus.

- Experience working with U. S.-based customers.

- Fully remote position.

- Paid training.

- Long-term career growth opportunities.

- Friendly and supportive team environment.

- Performance-based bonuses after successful training and probation.

How to Apply

Please include:

- Your resume (CV)

- A short introduction about your customer service experience

- Your English proficiency level

- Your salary expectations

- Your availability to start

We are looking for someone who is reliable, professional, customer-focused, and committed to providing exceptional service to every client.