Customer Service Representative

Job description

WHAT YOU'LL OWN

- Handle

inbound and outbound calls, emails, and chats with professionalism,

accuracy, and care

- Resolve

customer concerns efficiently while maintaining a high standard of service

quality

- Accurately

document all interactions, updates, and resolutions in the system in real

time

- Coordinate

with internal operations teams to ensure seamless case handling and

follow-through

- Identify

recurring issues and escalate patterns to supervisors proactively

- Meet and

consistently maintain daily and weekly performance targets

- Support

the operations team during high-volume periods with flexibility and a

solutions-first mindset

- Uphold

company policies, compliance standards, and quality guidelines in every

interaction

WHO

YOU ARE

- 3+ years

of experience in a customer service or call center environment (Required)

- Operations-oriented

— you understand that consistency, accuracy, and process matter

- A clear,

professional communicator — written and verbal, every single time

- Detail-driven

and thorough when documenting cases and following through on commitments

- Calm under

pressure and able to manage high call volumes without compromising quality

- A

reliable, accountable teammate who shows up consistently and takes

ownership of their work

- Tech-savvy

and comfortable navigating multiple systems and tools simultaneously

- Flexible

with shifting schedules and fully dependable in a remote work setup

WHAT

WE OFFER

- Full-time

remote work with a complete WFH support program

- Maxicare

HMO + PhilHealth coverage

- SIL, PTO,

and a special birthday leave

- Paid

vacation leave

- Zero-interest

employee loan program

- Performance

bonuses and merit-based recognition

- Monthly

Gen Pow-Wows and team engagement events with prizes

- Arvios

Leadership Development Academy and workshop programs

- Monthly

1-on-1 touchbase calls with your HR partner

HOME

OFFICE REQUIREMENTS (MUST PROVIDE SCREENSHOT)

- Laptop/Computer

Specs: Minimum 16GB RAM with Intel i5 core processor, AMD Ryzen 5, or

higher equivalent.

- For

Windows users: Windows 11 OS is required

- Noise-Cancelling

Headset

- Dual

Monitor is mandatory

- Backup

Internet Connection (Prepaid Home WIFI Router or Pocket WIFI) and Power

Outage Backup