Customer Specialist - Seasonal WOW 24-7

Job description

Customer Support Specialist — (Temporary, 3 months)

📍 Remote · ✉️ Email support · 🕒 3-month contract (October–December)

About the project

It helps users enhance, retouch, and creatively edit their photos with easy tools — image enhancement, portrait editing, sky replacement, object removal, presets, layers, and generative AI features. it works as a standalone app and also integrates with Adobe Lightroom, Photoshop, and Apple Photos.

We're looking for a Customer Support Specialist to join the team supporting customers by email during a temporary 3-month engagement (October, November, December).

What you'll do

- Provide customer support via email

- Resolve customer complaints, requests, and technical or billing questions

- Assist with licenses, activations, promotions, sales, returns, and refunds

- Identify customer needs and recommend the right solutions

- Explain product benefits and help turn potential customers into paying customers

- Meet the team's service level agreements and customer service standards

Requirements

- Strong written English — clear, polite, and professional communication

- Customer-oriented mindset, comfortable handling complaints and challenging conversations

- Good problem-solving and analytical skills to identify needs and provide relevant solutions

- Ability to handle technical, billing, licensing, activation, promotion, return, and refund requests

- Basic technical aptitude and willingness to learn the product, support procedures, and internal tools

- Ability to manage multiple customer requests accurately while meeting SLAs

Nice to have

- Previous customer support experience (chat, email, or ticketing systems)

- Experience supporting SaaS, software, e-commerce, or other digital products

- Familiarity with CRM, help desk, or customer support platforms

- Experience with sales, retention, or explaining product benefits to potential customers

Working conditions

- Temporary position, 3 months (October–December)

- Email support only, standard hours 08:00–17:00 + 1 hour unpaid break

- $800/month, paid hourly (174 hours/month ≈ $4.6/hour)