Customer Success & Solutions Director (Enterprise)

Remote - United States · 2026-09-02

Job description

Location: Remote (Anywhere USA) - No Visa Sponsorship at this time

About the Role

We are partnering with a high-growth, data-driven technology company that provides advanced market intelligence and analytics to global enterprises. Their platform enables organizations to better understand technology adoption, optimize go-to-market strategies, and drive more predictable revenue outcomes.

They are seeking a Senior level Customer Success & Solutions professional to lead strategic enterprise engagements, oversee a high-performing team, and drive measurable customer outcomes across complex global accounts.

Key Responsibilities

Enterprise Leadership & Governance

Lead Customer Success and Solutions teams supporting large, global enterprise clients

Navigate complex organizational structures and build scalable engagement frameworks

Establish best practices for deploying data-driven solutions across distributed teams

Executive Engagement & Value Realization

Partner with senior stakeholders (e.g., CIO, CTO, CFO) to align technical solutions with business objectives

Translate technical capabilities (e.g., APIs, data workflows) into clear financial outcomes such as revenue growth, efficiency gains, and retention

Ensure all customer initiatives are tied to measurable ROI and long-term value

Technology Strategy & GTM Enablement

Advise customers on integrating modern data platforms, automation, and AI-driven workflows into their go-to-market operations

Drive adoption of scalable architectures that connect seamlessly with CRM systems and other enterprise tools

Guide customers in optimizing end-to-end GTM processes using data and automation

Proof of Value & Team Development

Build and mentor a team of consultative, technically strong customer-facing professionals

Lead execution of proof-of-value initiatives that demonstrate measurable business impact

Elevate the team from feature delivery to strategic value creation

Cross-Functional Alignment & Financial Modeling

Partner with Sales, Product, and Customer Success to align on customer outcomes

Develop business value frameworks that quantify the impact of solutions on customer performance

Support strategic account planning and expansion initiatives

Success Metrics

Retention & Expansion: Maintain high customer retention and drive account growth through strategic engagement

Time-to-Value: Improve onboarding speed and accelerate realization of customer outcomes

Predictability: Enhance customer health visibility and renewal forecasting accuracy

Executive Engagement: Build trusted advisor relationships across top-tier enterprise accounts

Qualifications

Experience

15+ years in enterprise-facing roles such as Customer Success, Solutions Architecture, or Technical Consulting

Proven experience working with large, complex global organizations

Business & Technical Acumen

Strong understanding of how technical solutions impact business performance (e.g., revenue, cost, retention)

Ability to communicate complex technical concepts in business terms

Technical Expertise

Experience with enterprise platforms, APIs, data integration, and workflow automation

Familiarity with modern go-to-market systems and data-driven sales/marketing processes

Leadership & Communication

Exceptional executive presence and storytelling ability

Experience influencing senior stakeholders and leading high-performing teams

Education

Bachelor's degree in a technical or related field preferred

Advanced degree (e.g., MBA) or relevant certifications are a plus

Why This Role

This is an opportunity to join a fast-scaling organization at the intersection of data, AI, and enterprise go-to-market strategy—where you can directly influence how leading companies leverage technology to drive growth.