Customer Success Manager (Kitchen and Cabinetry)

Job description

As a Customer Success Manager, you’ll play a critical role in ensuring Reform clients enjoy a seamless, high-touch experience from delivery through installation. You’ll support both clients and internal teams, resolve issues proactively, and review designer orders for accuracy before they move into production. A strong eye for detail and an appreciation for thoughtful design are essential. Responsibilities

- Provide thoughtful, friendly, and solution-oriented support to clients throughout their cabinetry delivery and installation

- Respond promptly to client inquiries via phone, email, and chat

- Coordinate final delivery and installation logistics with clients and partners

- Troubleshoot order issues and assist with installation-related questions

- Order and track replacement parts for clients as needed

- File and manage claims-related documentation

- Gather and share client feedback and recurring trends with management to improve overall experience

Requirements

- Proven experience in a client facing role (in person or virtually).

- Strong interpersonal and written/verbal communication skills.

- Proficiency in using CRM software and Microsoft 365.

- Ability to work independently and manage multiple clients and projects simultaneously.

- Knowledge of cabinetry materials, construction techniques, and industry trends.

- Exceptional organizational skills and a sharp eye for detail.

Benefits

- Full time salary, plus benefits package

- 20 days of annual PTO + Company Holidays

- Friendly and collaborative team environment.

- Employee discounts on showroom products.