Customer Success Manager

Job description

About Us

Yolta, together with a strategic partner company, is developing an innovative AI-driven platform designed to optimize and transform the software development process. By leveraging advanced AI and Large Language Models (LLMs), we aim to help developers and organizations streamline their workflows, boost efficiency, and automate routine tasks. As we move toward finalizing our Proof of Concept (POC) and Minimum Viable Product (MVP), we are expanding our team and looking for a dedicated Customer Success Manager to ensure our clients achieve maximum value from our solutions.

Position Overview

We are seeking a proactive and empathetic Customer Success Manager who will be the primary point of contact for our clients throughout their journey with Yolta. In this role, you will help users understand, adopt, and get the most out of our AI-powered development tools. You’ll collaborate with the product, engineering, and design teams to relay user feedback, identify opportunities for improvement, and build long-term relationships that drive retention and satisfaction.

Key Responsibilities

- Act as the main liaison between Yolta and our customers, ensuring a positive and productive experience.

- Onboard new clients and guide them through initial setup, adoption, and usage of our platform.

- Monitor customer engagement and proactively identify challenges or opportunities for optimization.

- Collect and communicate customer insights to the product and engineering teams.

- Develop educational materials, FAQs, and best-practice guides to support user success.

- Track customer health metrics and satisfaction levels, taking action to prevent churn.

- Help define and implement scalable customer success processes as the company grows.

Qualifications

- Bachelor’s degree in Business, Communications, or a related field, or equivalent professional experience.

- 3+ years of experience in Customer Success, Account Management, or related client-facing roles.

- Experience working with SaaS products or AI/technology solutions.

- Excellent communication and relationship-building skills.

- Strong problem-solving and organizational abilities.

- Comfortable working in a fast-paced, fully remote startup environment.

What We Offer

- Competitive project-based compensation.

- Fully remote and flexible working hours.

- A collaborative, dynamic, and innovation-driven environment.

- Opportunities for professional growth and long-term engagement.

- The chance to work on cutting-edge AI technology shaping the future of software development.

Preferred Qualifications

- Background or familiarity with software development tools or platforms.

- Experience working in early-stage startups or tech companies.

- Understanding of metrics-driven success management (e.g., churn rate, NPS, adoption KPIs).

- Technical curiosity and interest in AI or automation products.

How To Apply

If you’re passionate about crafting exceptional digital experiences and excited about the intersection of AI and product design, we’d love to hear from you. Please send your CV, portfolio, and any relevant project links.