Customer Success Program Manager

Job description

About the Role

We need someone to run our customer success program from the ground up — onboarding, training, follow-through, and retention. Think of it like a project manager for the customer journey: you're not doing every task yourself, you're making sure the right things happen at the right time.

What You'll Do

- Own the customer onboarding-to-retention workflow

- Direct follow-ups and check-ins to catch and solve problems early

- Coordinate across sales, accounting, and product as issues arise

- Build the systems and processes as you go — this role isn't fully defined yet

- Report progress and flag issues before they become bigger problems

Requirements

Who you are

- 10-15 years of experience managing people or complex processes

- A track record of taking on responsibility without needing close supervision

- Comfortable working through ambiguity and building structure where none exists

- Excellent written and spoken English

- A career pattern that shows sustained interest in this type of work, rather than frequent shifts between unrelated roles

Benefits

We offer:

- Open to candidates in Latin America or Europe

- Salary: $2500–$3500 USD/month (based on experience)

- 100% Remote

Originally posted on Himalayas