Customer Success Specialist – German + English – Remote
Remote - Bulgaria · 2026-09-02
Job description
Job Details
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Location: Remote (based in Bulgaria)
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Work Mode: Fully Remote
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Languages:
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German – Fluent / Native
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English – Professional working proficiency
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Start Date: 19 March 2026
Your Mission
As a Customer Success Specialist, you will ensure German-speaking clients get the most value from our services while enjoying a seamless experience.
Working fully remote from Bulgaria, youll be the bridge between clients and internal teams, solving challenges, guiding clients, and building long-term relationships that drive satisfaction and loyalty.
This role is ideal for someone who enjoys problem-solving, client interaction, and a flexible remote work environment.
What Youll Do
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Serve as the primary point of contact for German-speaking clients.
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Guide clients to maximize the value of our services.
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Proactively resolve client issues and provide strategic recommendations.
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Track client satisfaction metrics and identify opportunities for improvement.
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Collaborate with internal teams to enhance service delivery.
What You Bring
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Fluent German (written and spoken).
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Strong English communication skills (written and spoken).
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Customer-focused mindset with problem-solving and analytical skills.
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Ability to work independently in a remote setup.
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Organized, proactive, and collaborative personality.
What We Offer
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Fully remote work from Bulgaria with flexibility.
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Structured onboarding and continuous professional development.
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International, multicultural team environment.
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Career growth opportunities in customer success and account management.
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Supportive and collaborative team culture.
Apply today and help German-speaking clients succeed while advancing your career remotely in Bulgaria!
To apply, please send your CV and a short paragraph about yourself to zineb.juedi@cbtalents.org