Customer Support Agent

Job description

We're looking for Customer Support Agent to join our team. As a Customer Support Agent, you will be the first point of contact for our players, ensuring a smooth and efficient support experience through live chat and email. Your main focus will be resolving inquiries, escalating complex cases, and maintaining high standards of response time and quality.

Requirements

- Previous experience in Customer Support and IGaming is a must

- Excellent written communication skills in English (B2+)

- Ability to work flexible shifts, including not only evenings, weekends, and holidays, but also night shifts

- Strong multitasking skills and attention to details

- Ability to work both independently and as part of a team

- Passion for providing high-quality customer service in a fast-paced environment

Responsibilities

- Provide professional and timely support to users via live chat and email

- Handle player inquiries, complaints, and requests with empathy and accuracy

- Escalate complex or sensitive cases to the relevant departments

- Ensure compliance with internal quality standards and communication guidelines

- Maintain up-to-date knowledge of games, promotions, and internal procedures

- Follow the assigned schedule and meet individual performance KPIs (speed, CSAT, accuracy)

Working conditions

- Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!

- Vacation days and paid sick leave—because your rest matters.

- A competitive compensation that truly reflects your skills and expertise.

- Employee referral bonus and gifts to celebrate your special occasions.

- 50% financial support for learning expenses to supercharge your professional growth!

- A positive atmosphere where you always feel respected and truly belong.

- Inspirational team-building activities that turn colleagues into best friends.

- Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.

👉 Send your resume immediately!