Customer support - Italian speaker - Remote in Portugal

Job description

Looking for a remote opportunity in Portugal?

We are hiring Italian Customer Service Advisors to join a leading international company specializing in customer experience and business process outsourcing.

This is a fully remote position within mainland Portugal, offering the opportunity to work from home while supporting Italian-speaking customers in a dynamic and multicultural environment.

Location: Remote – Mainland Portugal

Start date: ASAP

As a Customer Service Advisor, you will support customers by handling administrative requests, answering inquiries and providing high-quality assistance. Your goal will be to deliver a smooth, professional and customer-focused experience.

Your responsibilities:

Handle customer inquiries and administrative requests

Update customer information using internal CRM systems

Find appropriate solutions while ensuring customer satisfaction

Communicate professionally and efficiently with customers

Deliver an outstanding customer experience in every interaction

What we offer:

Health insurance and additional benefits

100% remote work from mainland Portugal

Full training from day one

International and multicultural work environment

Career development opportunities

Continuous support and coaching

Your profile:

Fluent Italian (C1/C2)

Good level of English

Comfortable using multiple computer systems and CRM tools

Strong attention to detail and organizational skills

Excellent communication skills

Customer-oriented mindset

Important: We are looking for candidates who are available to start as soon as possible.

This position is open only to candidates who are already living in mainland Portugal and have a valid right to work in Portugal or within the European Union. Applications from candidates located outside mainland Portugal will not be considered.

Ready to join an international team while working remotely from Portugal? Apply now!