Customer Support Manager - Korea Market

Job description

Role Overview

We are actively hiring a Customer Support Manager to cover the Korea market, leading client engagement and acting as the primary point of contact for all client-related needs.

Key Functions:

- Acting as the essential link between clients and the Korean market.

- Assisting clients by reporting trends and providing market information.

- Addressing client queries regarding trading and the instruments that are available to them.

- Training new clients on company's platforms and trading tools.

- Providing an understanding of technical and fundamental analysis to clients.

- Continuously providing clients with market updates.

- Understanding the client's needs and trading profile in order to provide support and guidance where required.

- Be aware of and be able to demonstrate ongoing in-depth knowledge of the financial markets, both technically and fundamentally.

- Be able to cross sell company services to provide client improvement.

- Liaise with other departments, when required, to escalate and resolve issues and/or report faults.

- Maintain high levels of client acquisition, retention and re-activation.

Core Competencies and Required Background:

- A minimum of 2 year’s previous experience within the Forex sector.

- Fluent in Korean and English Languages.

- Excellent communication and organizational ability.

- Ability to work on own initiative, expand and generate business.

- Ability to work under pressure.

Benefits:

- Competitive Remuneration Package

- Discretionary Performance-based Bonus

- Performance-oriented and rewarding company culture.

- Highly Motivated Environment

Who we are:

At our team, we foster a culture of continuous learning, collaboration, and inclusivity. We celebrate diversity and encourage employees to bring their authentic selves to work. Our dynamic and fast-paced environment provides ample opportunities for professional growth and development.

Equal Pay Commitment:

We are an equal opportunity employer committed to fair and transparent compensation practices. Employment and remuneration decisions are based on objective, job-related criteria and are made without discrimination of any kind.

Recruitment Process:

- CV Review

- Invitation to online Interview

- Final Interview

- Job Offer to successful candidate.