Customer Support Officer (Japanese)
David Kennedy Recruitment · Remote - Tokyo, Japan | Osaka, Japan | Yokohama, Japan | Nagoya, Japan | Sapporo, Japan | Fukuoka, Japan | Kyoto, Japan · contract · 2026-07-01
Job description
David Kennedy Recruitment is working with a leading investment firm offering Forex and CFD trading company. We are looking to recruit a Japanese -speaking Customer Support Officer to support their operations.
Position: Customer Support Officer (Japanese)
Location: Japan
Work model: Remote
Employment type: B2B, Services Agreement or Freelance contract
DUTIES AND RESPONSIBILITIES:
- Assist clients with opening and maintaining trading accounts
- Respond to customer enquiries via email, phone and internal support channels
- Handle welcome calls and client follow-ups to ensure high customer satisfaction
- Provide information about the company's trading platforms and services
- Resolve back-office and account-related enquiries
- Support clients with technical issues, including MetaTrader platform troubleshooting
- Handle customer complaints professionally and ensure timely resolution
- Liaise with internal departments to resolve customer issues efficiently
- Escalate complex cases to the relevant teams when required
- Support marketing activities, including campaign translations and event coordination when needed
- Educate clients on products and platform functionality where appropriate
- Contribute ideas to improve customer experience and support business growth.
REQUIREMENTS:
- Native or fluent Japanese (written and spoken)
- Fluent English (minimum B2)
- University or College degree
- Strong communication and interpersonal skills
- Proficiency with MS Office applications
- Comfortable using CRM systems, email platforms and computer applications
- Ability to work independently and within a team
- Ability to work under pressure and meet deadlines
- Experience working with CRM systems and customer support tools.
BENEFITS:
- Remuneration according to qualifications and experience
- Opportunity to work with an international FX/CFD brokerage
- Dynamic and multicultural working environment
- Opportunities for professional learning and growth
- And many others!