Customer Support Representative (German desk)

Job description

EverHelp is a team of professionals that’s developing outsourcing support services for plenty of products all over the world at a dynamic pace. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.

In 2026, EverHelp received 9 international workplace and employer awards. The company ranked #1 in the Top 30 Inspiring Workplaces in Europe, was named the #1 employer among European companies with 500–4,999 employees, and earned Best-in-Class recognition across 6 categories: Culture & Purpose, Leadership, Inclusion & Belonging, Wellbeing, Employee Voice, and Employee Experience. EverHelp was also named one of the 28 Best Places to Work by Business Intelligence Group — a global award recognizing companies with strong workplace cultures and outstanding employee experience.

Our statement:

- We’re against war and unjustified aggression,

- We evacuated all the teammates and their families from the frontline, helped them find a new place to live and provided financial support,

- We provided the team with charging stations,

- We continue to work together for the future of Ukraine.

We're hiring: German-speaking Customer Support Representative (Hospitality) | Fully Remote

Looking for your next opportunity in customer support? Join an international hospitality project where you'll help create outstanding guest experiences for travelers across Europe.

What you'll do:

- Support guests via phone, chat, email, WhatsApp & booking platforms

- Assist with reservations, property access & booking-related requests

- Solve problems with empathy and a hospitality-first mindset

- Work in a dynamic international environment

We're looking for someone who has:

- German (B2+) & English (B2+)

- 1–3 years of Customer Support, Hospitality, or other customer-facing experience

- Excellent communication and problem-solving skills

- A positive, customer-oriented attitude

What we offer:

- Fully remote collaboration

- Career growth opportunities within a rapidly growing international company

- Friendly, supportive team and continuous mentorship

- Join EverHelp — one of Europe's top employers, recognized with multiple international workplace awards in 2026.

- Rotating schedule (24/7 support): 5 shifts per week, including 2-3 night shifts.

If you're passionate about helping people and want to build your career in an international environment, I'd love to hear from you!

Feel free to send me a message or apply directly. Referrals are also very welcome!