Customer Support Specialist (Danish-speaking) - Fully Remote (P)

Job description

Are you passionate about creating outstanding customer experiences? Do you enjoy solving problems, supporting customers, and making every interaction count? If you´re fluent in Danish and love working in a dynamic, international environment, this might be the perfect opportunity for you!

We´re looking for a Customer Support Specialist to become the friendly and reliable voice of our client´s brand—supporting customers, boutiques, and partners across Europe, all from the comfort of your home.

What You´ll Be Doing

As part of our client´s customer support team, you´ll play a key role in ensuring smooth and stress-free customer journeys by:

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Delivering exceptional customer service via phone and email

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Assisting with new bookings, rebookings, cancellations, and general inquiries (air, rail, hotel, and related services)

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Handling incoming calls from boutiques and shops, providing timely and accurate solutions

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Logging interactions in internal systems and ensuring SLA requirements are met

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Using your product and application knowledge to guide customers confidently

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Finding tailored solutions for each customer, turning challenges into positive experiences

What We´re Looking For

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Fluent or bilingual Danish with a strong command of English

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A customer-first mindset with excellent communication skills

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Ability to understand and qualify customer needs effectively

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A flexible, proactive, and solution-oriented attitude

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Comfortable working in a fast-paced, service-driven environment

What´s In It for You?

We believe great work deserves great rewards. Heres what you can expect:

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100% remote work from Latvia

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Flexible employment options:

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Full-time (40 hours/week)

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Part-time available after the full-time training period (50–100%)

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Rotating schedule, Monday to Friday, between 9:00 AM – 8:00 PM

(8.5-hour shifts); Saturday-Sunday, between 10:00 AM – 7:00 PM

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Competitive salary: €1,600 – €2,000 gross/month

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Bonus up to €250 gross/month

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Comprehensive paid training (full-time during training period)

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Career development programs and professional growth opportunities

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Supportive, fun, and international colleagues who truly have your back

Location

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Fully Remote – must be based in Latvia

Ready to make an impact?

Join us and turn every customer interaction into a moment of delight—without ever leaving home. We can´t wait to meet you!