Customer Support Specialist (iGaming)

Job description

Requirements

• Possess perfect communication skills

• 6+ months of customer support experience

• High emotional intelligence, empathy and patience when dealing with customers

• Can and enjoy explaining processes step by step and guiding customers

• Written and spoken English (minimum B2)

• Previous experience in customer service in the gaming or iGaming industry (preferred)

• Flexible and adaptable

• Disciplined with a strong work ethic

• Ability to multi-task

• Stress-resistant

Responsibilities:

• Identify user needs, understand their preferences and guide them toward the most suitable offers or features.

• Demonstrate a comprehensive understanding of the company's products and services, effectively presenting them to customers and highlighting their benefits.

• Address customer objections calmly and persuasively, providing clear and convincing explanations to overcome concerns and secure sales.

• Follow up with clients to ensure issues are resolved and promotions are correctly activated or used.

• Consistently hit and exceed service KPIs – including contact rate, conversion rate, and customer satisfaction.

General terms and conditions:

• 15 working days of paid vacation in a year;

• 12 working days of paid sick leave in a year;

• 2/2/2/2 schedule (2 day shifts from 8:00 AM to 8:00 PM, 2 days off, 2 night shifts from 8:00 PM to 8:00 AM, 2 days off, and so on)