Customer Support Specialist (L1)

Job description

Welcome to Syrve — a leading provider of software for cash registers and restaurant management, trusted by more than 10,000 customers worldwide and growing.

Our Mission

At Syrve, we believe technology should make running a restaurant simpler, not harder. Our mission is to empower restaurants of every size to thrive in a fast-moving, competitive industry — simplifying operations, boosting efficiency, and driving profitability through solutions built for how restaurants actually work.

Our Product

Our flagship platform brings everything a restaurant needs into one place: order management, inventory tracking, staff scheduling, and customer analytics. It's a complete solution built to meet the real-world demands of modern restaurant operations, whatever their size or setup.

We're presently expanding our multinational team and seeking a Customer Support Specialis t.

Responsibilities

- Registration of all client requests in the task management service

- Ask customers targeted questions to quickly understand the root of the problem

- Provide prompt and accurate feedback to clients

- Properly escalate unresolved issues to appropriate internal teams

- Providing advice to clients on using the software

- Prioritize and manage several open issues at one time

- Receiving and resolving requests via email

- Acting as the first line of support for all external delivery integrations

- Creating new instructions in the knowledge base

- Maintain jovial relationships with clients

- Proficient in written and verbal communication in English and Russian

- Basic computer and printer skills

- Introduction to local and global computer networks

- Hands-on experience with Windows/Mac OS environments

- Good understanding of computer systems, mobile devices and other tech products

- Ability to diagnose and troubleshoot basic technical issues

- Experienced in using CRM systems, clear understanding of the workflows

- Familiarity with Iiko or Syrve platform is mandatoy

We offer

- Work at a truly international company with a global footprint

- Fully remote — work from anywhere

- Comprehensive health insurance

- 2-2 work schedule (2 days on, 2 days off)