Customer Support Specialist with Polish and English - Bulgaria

Job description

Come and work with us.

Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

YOUR RESPONSIBILITIES:

- Respond to and resolve a wide variety of consumer queries by phone calls and e-mails;

- taking control of situations and thinking on your feet to make smart decisions in order to resolve up to customer contacts;

- Provides customers with advice and information regarding clients' products and services, exceeding department productivity standards and quality customer care standards;

- Carries out customer inquiries in timely and correct manner by predefined rules when escalation is needed;

- Understanding customer’s needs so as to be able to deliver the best solution for each of them in line with our key performance indicators;

- Navigating multiple systems simultaneously in order to update e-records promptly and accurately;

- proactively provide support and assistance to colleagues and work together as a team.

THE CANDIDATE:

- Has very good command of spoken Polish (C1-C2);

- Has good command of spoken English (C1-C2);

- experience in a contact center or customer facing role is beneficial;

- can adapt quickly to changes in products, process and technology;

- has proven track record of excellent attendance and time-keeping;

- has good computer literacy.

Foundever® OFFERS YOU:

- Work from home;

- Competitive remuneration scheme;

- Standard working schedule;

- Social package including: additional healthcare insurance, gift vouchers, sport card discounts;

- To participate in company initiatives – charity activities, team buildings, sports events, internal competitions;

- Opportunities for a long-term professional career;

- Entitlement to company internal training and development accordingly global standards.

Go further with Foundever®

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.

Apply today!