Czech Customer service - Fully remote in Greece

Job description

Customer Service Specialist - Czech speaker - Fully remote from Greece

Description

Customer Interaction: Handle incoming user requests via telephone, email, and chat. Log call details into case management systems and provide responses and resolutions to customers.

Customer Satisfaction: Aim for the highest Customer Satisfaction Survey scores by actively updating customers on status and resolution progress. Their happiness is our happiness.

Customer Service: Deliver high-caliber customer service for their requests including delivery, warranties, and refunds.

Sales Support: Provide support and promote products to increase revenue while ensuring the highest level of customer satisfaction.

Order Management: Log and follow up on orders or requests, capturing all required data elements in CRM as mandated by clients, policies, and products.

Requirements

- Experience in Customer Service preferred but not mandatory

- Ability to resolve customer concerns and create a seamless customer experience.

- Soft Skills, advanced Active Listening and Engagement

- Confident, adaptable and Empathetic

- Pleasant and positive attitude

- Curious and solution-oriented

- A B2 minimum in English

- All document to work in Greece as no sponsorship would be provided for this position

Benefits

- Competitive salary

- Multicultural environment

- Evolution and relocation possible

- Relocation package: 2 weeks hotel accommodation + Flight ticket; airport pickup & real estate agency fee

To apply or know more about the position please contact me at claire.sochaczek@cbtalents.com