Digital Product Manager Manchester

Job description

Digital Product Lead / Digital Product Manager (Energy /

Utilities)

UK Energy Supplier | Remote (UK-wide with UK travel fully

expensed)

12-Month Fixed-Term Contract with scope for additional 12 months

extension and longer term permanent

£45,000–£60,000 DOE

• Immediate Start Preferred

Job Description

We are looking for a Digital Product Lead to own and drive the

introduction and management of a customer app and online portal

on behalf of our client, a UK energy supplier. You will ensure

the platform is delivered with the client's technology partner,

on time and to quality, and that it is developed to meet the

business case objectives.

A key outcome of this role is to maximise customer take-up and

active use of the app, and to ensure the product supports

customer behaviour change to help minimise peak electricity

consumption (e.g., through timely insights, prompts and nudges).

You will set clear product outcomes, align stakeholders, and

translate needs into a prioritised roadmap and backlog.

You will act as the day-to-day product owner and delivery lead —

partnering with the technology partner and internal teams across

Customer Experience, IT, Business Intelligence and Marketing.

Once go-live is achieved, you will continue to develop the

product to ensure sustained value.

Core Responsibilities

Product leadership and stakeholder alignment

• Continually refine the product vision, outcomes and success

measures (adoption, engagement, customer satisfaction, and

peak-consumption reduction).

• Lead with the technology partner and internal stakeholders:

scope, priorities, decision-making, risks/issues, and delivery

status.

• Champion customer needs and behaviour change principles in

design — ensuring journeys are simple, accessible and consistent

across app and portal.

• Align new processes, roles, controls and service model impacts

(contact centre, digital support, billing, complaints).

Requirements, roadmap and delivery management

• Run discovery with customers and colleagues to identify

priority journeys (onboarding, account view, usage insights,

payments, support) and peak-related behaviours to influence.

• Translate needs into epics, user stories and acceptance

criteria; maintain and prioritise the product backlog and release

plan.

• Manage delivery with the technology partner: clarify

requirements, agree sprint/release commitments, manage

dependencies and ensure documentation and handover are complete.

• Ensure the platform supports behaviour change and peak

reduction — e.g., usage visibility (near real-time where

available), peak alerts, goal-setting, prompts, and

tariff/incentive journeys as applicable.

• Partner with Marketing/Comms to build the adoption plan:

propositions, onboarding, app-store readiness, campaigns, and

measurement of funnel conversion.

Quality, testing and cutover

• Own end-to-end quality across app and portal: functional,

integration, performance and accessibility testing, with clear

entry/exit criteria.

• Coordinate UAT with internal teams and the technology partner;

ensure traceability from requirements to test cases, and run

defect triage and prioritisation.

• Assure data, integrations and reporting (e.g., customer/account

data, usage data where applicable, communications) including

reconciliation and controls.

• Lead go-live readiness and launch (app-store releases,

communications, support model, monitoring, hypercare).

Adoption, change and continuous improvement

• Deliver adoption and change: onboarding journeys, in-app

guidance, customer communications, colleague training, and an

effective digital support and escalation model.

• Define and track KPIs (downloads/registrations, activation,

MAU/DAU, self-serve rates, customer satisfaction, and peak-demand

outcomes) and establish a regular performance cadence.

• Run post-launch optimisation using insights and experimentation

between cohorts of customers to improve journeys and strengthen

behaviour change impacts over time.

Skills, Knowledge and Expertise

• Digital product leadership — experience owning product

outcomes, roadmaps and backlogs for digital experiences.

• Vendor and partner management — able to drive delivery with a

third-party supplier through clear requirements, governance, and

acceptance of deliverables.

• Growth, adoption and lifecycle thinking — strong understanding

of acquisition, activation, engagement and retention levers, and

how to measure and improve funnel performance.

• Behaviour change and customer communications — able to design

effective nudges, prompts and incentives that influence customer

actions (including peak reduction) in a fair and transparent way.

• Data and analytics — confident defining KPIs, dashboards and

insight loops; comfortable working with usage/consumption data

and experimentation approaches.

• Delivery management — able to lead cross-functional delivery

through discovery, build, test, go-live and hypercare in Agile

and/or hybrid environments.

• Utilities/energy domain understanding — knowledge of key

utility processes and constraints (billing, metering/usage,

customer service, vulnerability considerations).

• Communication and stakeholder management — excellent written

and verbal communication, able to align stakeholders, resolve

ambiguity, and produce clear updates and decision papers.

The Details

• Contract: 12-month FTC, with a realistic path to extension and

permanency.

• Location: fully remote, based anywhere in the UK but will need

to be open to some travel and occasional overnight stays during

critical delivery phases (fully expensed).

• Salary: £45,000–£60,000, with the top of the range reserved for

candidates who can evidence significant, directly relevant

experience.

• Start date: as soon as possible.