Director of Payments

Job description

About the company

SaaS product, profitable, growth stage. A small American-Ukrainian product team, have few data retrieval services (e.g. VIN lookup) and several psychological tests, quizzes. Working with the US and EU market.

Requirements

• Proven experience leading a payment operations team

• Deep understanding of payment orchestration, fraud prevention, and dispute management

• Experience with multiple payment processors and merchant account models

• Strong analytical skills (auth rate, fraud rate, cost metrics)

• Experience in a hiring manager role for a payment ops team

• Сonversational English B2+

Responsibilities

• Define and own overall payment strategy across processors, merchant accounts, APM providers

• Manage payments department costs: processing fees, fraud losses, provider fees

• Keep team’s performance good (auth rate, fraud rate, dispute win rate)

• Manage and mentor a team of Operations Specialists (Orchestration, Fraud, APM, Merchant Accounts)

• Make decisions on provider/merchant account portfolio

• Serve as escalation point for high-impact issues (account bans, policy changes, major disputes)

• Report on payments infrastructure health to CEO

Conditions

• Fully remote setting

• Corporate devices (laptop, power station)

• Unlimited PTO (paid time off) policy