Dispatcher, Team Lead (USA) Vector Moving

Job description

We are Vector Moving — a fast and client-focused moving company in the U. S. We are not a typical logistics team. We build a system with strong structure, fast service, and high standards.

Our dispatcher team is the heart of daily operations. Now we are looking for a focused, calm, and responsible Team Lead Dispatchers to join us.

This is a leadership role, but it is also a hands-on operational position. You will not only coordinate the work of other dispatchers, but also be directly involved in daily dispatch operations: selecting trucks for orders, assigning field staff teams to jobs, coordinating crews, and making sure every order is properly covered and executed. This role requires a high level of responsibility, strong attention to detail, and the ability to make quick, independent decisions in dynamic situations.

Conditions & Requirements

- Remote job: You need a laptop or PC with two monitors, stable internet, and a headset.

- Salary: $2200 during trial period (3 months), then $2400 + bonuses.

- Schedule: 8:00 AM — 6:00 PM EST (15:00 — 01:00 Kyiv time), Monday to Saturday (usually 2 days off per week). Lunch break: 30 minutes (flexible).

- English level: B2+ — you must understand clients and give calm and clear answers when something changes.

- Training and support from the team.

- Work in CRM and other modern tools.

What You’ll Actually Be Doing

This is not just about managing people. As a Team Lead Dispatchers, you will be the pulse of daily operations: coordinating the dispatcher team, participating in dispatch planning, managing complex situations, and ensuring high service quality.

Your day (or evening) may look like this:

- Planning and coordinating the dispatcher team’s workflow: assigning tasks based on dispatcher workload, strengths, and current operational priorities.

- Participating in daily dispatch operations: selecting trucks for orders, assigning field staff teams to jobs, and making sure each order has the right crew and vehicle.

- Distributing field staff teams across orders based on schedule, location, job complexity, availability, and operational needs.

- Monitoring whether orders are properly covered: team assigned, truck assigned, notes updated, and all key details checked.

- Supporting dispatchers during busy hours, complex jobs, delays, changes, or unexpected situations.

- Monitoring task completion and quality of service.

- Adapting and training new dispatchers: giving instructions, explaining processes, providing feedback, and supporting their growth.

- Participating in creating and documenting processes that are missing or need improvement.

- Maintaining constant communication with dispatchers and other departments: Sales, Customer Support, HR, drivers, and field staff.

- Resolving non-standard situations: vehicle breakdowns, delays, staffing shortages, schedule changes, client issues, or team replacements.

- Updating CRM and reports: tracking orders, comments, payments, fines, tolls, vehicle maintenance alerts, and other operational details.

- Suggesting process improvements to increase speed, structure, and quality of operations.

- Supporting team morale: motivating, praising, and helping colleagues during peak hours.

This role is a great fit if you:

- Can combine leadership with hands-on operational work.

- Can manage multiple tasks and keep the team organized.

- Stay calm under pressure and think clearly.

- Take responsibility for team results, not just your own tasks.

- Understand that dispatching is about speed, accuracy, communication, and attention to detail.

- Can delegate tasks effectively and provide constructive feedback.

- Support new team members and share knowledge practically.

- Can resolve conflicts without escalation, balancing client and company interests.

- Are ready to be actively involved in daily operations, not only supervise from the side.

If you have recognised yourself and are ready for a new challenge, we are waiting just for you!

HR Vector Moving