Dutch Remote Customer Expert (Part- or Full-Time)

Job description

Are you a Dutch speaker (C2 or higher) looking for a remote part- or full-time opportunit y to work from Portugal? Here is your chance to join a multinational team! Whethr you're already in Portugal or looking to relocate here for your new experience-this role will fit both scenarios!

Join a fully remote multilingual operations project supporting a major European road tolling system launching in the Netherlands.

You will assist transport companies, logistics operators, and drivers with toll-related services, including registration, onboard device ordering, payments, and debt communication. The role combines customer support, operational processes, and revenue-related assistance in a structured international environment.

Key Responsibilities

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Provide customer support via phone, email, and chat from a remote setup

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Assist logistics companies and drivers (vehicles over 3.5 tons) with toll system queries

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Support registration and onboarding processes

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Guide customers in ordering and activating onboard units (devices)

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Handle payment inquiries and debt communication cases

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Ensure accurate data entry and documentation

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Support revenue collection and service-related processes

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Maintain service quality and compliance standards

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Collaborate with internal teams to improve customer experience

Requirements

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Fluent English (minimum B2 level required)

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Strong communication and customer service skills

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Ability to work independently in a remote, fast-paced environment

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Comfortable with rotational shift work (including weekends until 30/06/2026)

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Good analytical and problem-solving skills

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Experience in customer support is a plus but not mandatory

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Fresh graduates are welcome to apply

Training Program

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6–10 working days (8 hours per day)

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Fully remote onboarding and system training

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Product, process, and communication training included

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Paid upon successful completion of training

Compensation & Benefits

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Total average monthly package: ~€1,463 – €1,585 gross/month (depending on housing benefit option)

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Meal allowance: €7/day (tax-exempt)

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Holiday and Christmas allowances paid monthly

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Health insurance from day one of contract

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Performance-based bonus (project dependent)

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Apartment benefit option

Work Model

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100% remote role (Portugal-based contract)

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Part-time or full-time availablw

Contract Details

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12-month fixed-term contract

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Renewable up to permanent contract after 2 years

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Portuguese employment contract with full legal benefits

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22 days annual leave under Portuguese law

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Public holiday compensation if worked

Why This Role

A fully remote opportunity to join a large-scale European infrastructure project, supporting critical logistics and tolling operations. Ideal for candidates seeking flexibility (part-time or full-time) while working in an international, structured customer operations environment.