Dutch speaking Technical Support Specialist 4 - NetApp

Job description

Position:

Dutch speaking Technical Support Specialist 4 - NetApp

Job Description:

Technical Support Specialist 4 - NetApp, delivers proactive and preventive support for NetApp systems. This role requires a strong grasp of NetApp technologies and managed services, working closely with both internal support teams and our valued customers.

We’re seeking a motivated professional who is passionate about IT services and eager to grow within our organization.

This is a fully remote vacancy.

Key Responsibilities:

- Ensure operational continuity of NetApp systems on-premises or in the cloud

- Execute centralized deployment services

- Handle customer tickets in a professional way as per Arrow’s ways of working.

- Provide monthly activity reports to customers

- Respond to system alerts, support tickets, and customer change requests

- Serve as the technical advisor and point of contact for customers

- Collaborate with internal teams and NetApp support to ensure a high-quality customer experience

- Stay updated on industry trends, emerging technologies, and the NetApp roadmap

- Participate in the on-call rotation to cover 24x7 service continuity.

Required Qualifications:

- Degree or equivalent training in Information and Communication Technology (ICT)

- Minimum 10 years of experience on NetApp products support and administration.

- Strong background of Storage infrastructure platforms.

- Familiarity with cloud technologies such as Azure, AWS, or Google Cloud

- Understanding of ITIL and/or Agile methodologies is a plus

- Excellent communication skills with the ability to convey technical details to non-technical stakeholders

- Role model for his team mates in both technical aspects, customer handling and professional attitude.

- Team player.

- Capable of working both independently and within an international team

- Strong organizational skills with the ability to prioritize and meet deadlines

- Proficiency in Dutch and English.

Location:

EG-New Cairo, Egypt (Uvenues)

Time Type:

Full time

Job Category:

Engineering and Technology