Fully remote Customer support - Portugal

Job description

Are you a French, German, Dutch, Danish, Hungarian, or Czech speaker looking for a FULLY REMOTE position from anywhere in Portugal?

Join our team in a Customer Service position, where you'll professionally address customer inquiries. Enjoy the benefits of Portugal rich culture, beautiful landscapes, and vibrant lifestyle.

Responsibilities

- Responding promptly to customer inquiries via email or live chat, ensuring clear and professional communication.

- Handling and resolving customer complaints with empathy and efficiency, aiming for first-contact resolution.

- Providing product and service information to customers, assisting them in making informed purchasing decisions.

- Processing orders, forms, applications, and requests accurately and promptly.

- Upselling and cross-selling products or services to existing and potential customers, aiming to meet sales targets.

- Maintaining detailed records of customer interactions, transactions, comments, and complaints for future reference and analysis.

Requirements

- Native French, German, Dutch, Danish, Hungarian or Czech

- Fluent English

- Experience in Customer Service preferred but not mandatory

- Ability to resolve customer concerns and create a seamless customer experience

- Soft Skills, advanced Active Listening and Engagement

- Confident, adaptable and Empathetic

- Pleasant and positive attitude

Benefits

- Competitive salary package for the Portuguese market

- Performance bonus

- Health insurance

- Career growth & development opportunities

Relocation package

- Flight ticket

- Accommodation

If you are interested, apply directly or send your CV in English to claire.sochaczek@cbtalents.com