German-Speaking Customer Advisor - Remote from Anywhere in Portugal!

Job description

Start Date: December 9, 2024

We are seeking a dedicated German-Speaking Customer Service Specialist to join our client's team and support a prestigious cruise line. If you have a passion for travel, excellent communication skills, and a customer-first mindset, we would love to hear from you.

Key Responsibilities:

- Provide exceptional customer service via phone, email, and chat to assist passengers with inquiries, bookings, and post-sale support.

- Resolve customer concerns and ensure a seamless travel experience.

- Collaborate with internal teams to address and solve customer issues promptly.

- Maintain accurate records of customer interactions and feedback.

What Were Looking For:

- Fluency in German (spoken and written) and B2-level English proficiency.

- Previous experience in customer service or contact centers (preferred).

- Experience in sales, tourism, or travel agencies (an advantage).

- Strong digital skills with a high attention to detail.

- Ability to effectively communicate and manage multiple tasks.

- Problem-solving mindset with a customer-focused approach.

Schedule:

- Rotative shifts between Monday and Sunday with two days off per week.

Note: Applicants must already reside in Portugal and hold valid work authorization.