GHL Support Virtual Assistant

Job description

Position: GHL Support Virtual Assistant

Schedule: 7:00 AM–3:00 PM PST

Employment Type: Full-Time

Work Setup: Remote / Work From Home

Pay: $5–$7 USD/hour DOE

About the Role

We are looking for a GHL Support VA who can provide first-level technical support to clients using GoHighLevel (GHL).

This role is similar to working in a call center or technical support environment, but you will be working remotely from home. You will take incoming support calls from clients who may not be very tech-savvy and help troubleshoot their GHL issues in real time.

What You'll Do

- Answer incoming client support calls and clearly understand the issue.

- Troubleshoot common GHL issues while on the call.

- Assist clients with issues such as: - Text messages not being sent

- Appointment confirmations or reminders being sent incorrectly

- Workflow or automation issues

- Appointment scheduling problems

- Clients having difficulty navigating or using GHL

- Walk clients through basic GHL functions and provide clear instructions.

- Troubleshoot workflows and identify what may be causing an issue.

- Determine when an issue cannot be resolved during the call.

- Document unresolved issues and pass them to the Back-End Support Team for further investigation.

- Maintain professional, patient, and clear communication with clients throughout each call.

Requirements

- Mid-level GoHighLevel (GHL) experience

- Ability to troubleshoot and understand GHL workflows and automations

- Strong, clear spoken English — this is a client-facing phone support role

- Previous call center, BPO, customer support, technical support, or phone support experience required

- Comfortable handling multiple types of client issues over the phone

- Patient and able to explain technical concepts to non-technical users

- Good problem-solving and troubleshooting skills

- Able to work independently in a remote environment

- Reliable internet connection and a quiet, professional workspace

What We're Looking For

We're looking for someone who can think through a problem while talking to the client, not just someone who knows how to use GHL.

You should be comfortable saying, "Let me check that for you," investigating the issue, trying a solution, and determining whether it can be resolved on the call or needs to be escalated to the back-end team.

If you have GHL experience + strong phone support skills + good troubleshooting ability, we'd like to hear from you!