Global People & Talent Lead - BPO

Job description

Important international company specializing in global services and multicultural operations is seeking its next Global People & Talent Lead, who will lead the end-to-end talent acquisition, employee experience, and retention strategy for international operations, ensuring the development of high-performing teams aligned with business goals and customer experience standards.

What will you do in this role?

- Design and execute the global Talent Acquisition strategy aligned with business growth objectives.

- Lead the full-cycle recruitment process for international operations.

- Implement recruitment and employee experience metrics and KPIs.

- Lead and develop multicultural recruitment teams.

- Design and implement retention, engagement, and employee wellbeing strategies.

- Coordinate performance evaluation, development, and career path processes.

- Analyze talent metrics to anticipate risks and improve retention.

- Act as a strategic business partner for Customer Success, Operations, and regional leadership teams.

What requirements should you meet?

- Bachelor's degree in Psychology, Business Administration, Human Resources, or related fields.

- +5 years of experience in recruitment and talent management, ideally within BPO, IT, or global services companies.

- Experience leading multicultural teams.

- Experience implementing employee experience and retention strategies.

- Knowledge of recruitment tools and ATS systems.

- Strong analytical skills and experience managing talent KPIs.

- Advanced English level (C1 or above).

- Portuguese is a plus.

What will you receive from them?

- Competitive salary.

- Contracting method: Contractor.

- 100% remote modality.

- Location: Colombia, Peru, Brazil, or Eastern Europe.

- The opportunity to join a global company with high strategic impact.

Send us your CV and embark on this exciting opportunity that could change your life!

Best regards,

T-mapp Team