Head of Delivery

Job description

Linkup is looking for an experienced Head of Delivery to join the leadership team of an international software development company.

We are looking for a strong delivery leader who can take ownership of the delivery function, ensure predictable and high-quality execution across multiple client engagements, and continuously improve the way teams, processes, and clients work together.

This role combines strategic leadership with hands-on involvement when needed from developing delivery standards and strengthening the management team to stepping into complex projects, client escalations, or business-critical situations.

What you’ll be responsible for

- Own and continuously improve the company’s Delivery function, ensuring predictable execution, quality, and client satisfaction across projects.

- Lead, mentor, and develop Delivery / Project Managers, strengthening their ownership and management capabilities.

- Maintain visibility into the overall project portfolio: delivery status, risks, capacity, financial performance, and key dependencies.

- Identify delivery risks early and ensure effective mitigation and escalation management.

- Support teams in complex or critical project situations and help drive them toward resolution.

- Build and improve delivery processes, standards, governance, and performance metrics without creating unnecessary bureaucracy.

- Ensure efficient resource allocation and collaborate with relevant teams on staffing and capacity planning.

- Work closely with Engineering, Sales, Account Management, Finance, and other functions to align delivery execution with business priorities.

- Participate in pre-sales, discovery, estimation, and project setup for complex opportunities when required.

- Build strong relationships with key clients and participate in strategic discussions and escalations.

- Contribute to improving project economics, including utilization, profitability, delivery efficiency, and sustainable account growth.

- Regularly analyze delivery performance and initiate improvements across teams and processes.

What we’re looking for

- 7+ years of experience in software delivery / project or program management, including experience in a leadership role.

- Proven experience managing multiple software development projects or a project portfolio simultaneously.

- Experience leading and developing Project Managers, Delivery Managers, or other delivery leaders.

- Strong understanding of the software development lifecycle, delivery methodologies, estimation, resource planning, and risk management.

- Experience working in an outsourcing, consulting, or software services environment.

- Solid understanding of project economics and key delivery metrics: budget, margin, utilization, capacity, scope, and profitability.

- Strong client-facing experience, including communication with senior stakeholders and handling difficult or escalated situations.

- Ability to balance strategic thinking with the willingness to dive into details when the situation requires it.

- Strong analytical and problem-solving skills with a structured approach to decision-making.

- Ability to operate effectively in a dynamic environment where priorities may change.

- Excellent communication, leadership, and stakeholder-management skills.

- Upper-Intermediate / Advanced English for regular communication with international clients.

- Benefits package:

- What we offer:

- Flexible work schedule, the ability to work remotely upon agreement with colleagues

- 12 working days of paid sick leave per year

- 20 working days of paid vacation per year

- Compensation package for Healthcare & Sport

- Accounting as a service

- Professional growth:

- Regular salary review

- Payment for overtime work

- Professional personalized career growth: сhallenging tasks and innovative projects, meetups and events for professional development, an individual development plan, mentorship program

- Spoken English courses aimed at improving communication skills (negotiation skills)

- Close cooperation with a customer and the ability to influence the product

- Fun:

- Corporate events and exciting team buildings

- Memorable anniversary presents

- You become a member of the loyalty program „IT Club”