Head of Payments (iGaming)

Job description

🎯 Role Overview:

As TrueLabel’s H ead of Payments you will become the driving force of our team! You’ll get to travel and meet partners, all while leading our payments strategy, performance, and operations end-to-end. Your mandate: deliver best-in-class approval rates and customer experience at the lowest possible cost—while keeping us compliant, scalable, and ready for new markets.

⚙️Your Tasks:

- Strategy: Scale payment solutions for Tier 1 & Tier 2 GEOs;

- Partnerships: Source, negotiate, and integrate new PSPs, Acquirers, and APMs;

- Optimization: Maximize Success Rates and minimize transaction costs/latencies;

- Risk Management: Oversee anti-fraud, chargebacks, and compliance (AML/KYC);

- Analysis: Monitor P&L per payment method and provide data-driven reports.

👤 Our criteria:

- 3+ years in a senior Payments role within iGaming/Gambling;

- Expertise in High-Risk processing (Cards, P2P, Crypto);

- Strong network of active contacts with PSPs and acquiring banks;

- Experience with Tier 1 & Tier 2 regulatory and payment landscapes;

- Upper-Intermediate English and strong negotiation skills.

💼 Our offer:

- Flexible work setup - work remotely or from the office, we focus on results, not location;

- Support for a comfortable work environment - we compensate coworking expenses and EcoFlow power stations to help our team stay productive during power outages in Ukraine;

- Unlimited vacation and sick leave, because we trust our people to manage their time responsibly;

- Relocation support for team members who want to move;

- Regular performance-based bonuses that reward individual and team impact;

- Learning support - we cover 50% of professional courses and development programs;

- Language & wellbeing support - we cover 50% of English classes and psychological consultations;

- Career growth opportunities - we prioritize internal promotions and development;

- Team culture that actually feels like one - regular gifts, company merch, and team events throughout the year;

- Real impact - we are small enough for every voice to be heard and big enough to turn great ideas into action quickly.