Healthcare Skilled Intake Specialist

Job description

WHAT

YOU'LL OWN

- Handle

inbound and outbound calls, emails, and chats for healthcare-related

inquiries

- Gather

accurate patient information and verify insurance coverage and eligibility

- Guide

patients through the intake process with clarity, empathy, and

professionalism

- Coordinate

with internal teams to ensure seamless patient transitions and

follow-throughs

- Accurately

document all interactions and maintain compliance with healthcare

standards

- Resolve

concerns promptly while maintaining a high standard of patient care

WHO

YOU ARE

- 3+ years

of experience in a healthcare, medical, or call center environment

(Required)

- Knowledgeable

in medical terminology, insurance verification, or prior authorization is

a strong plus

- A

compassionate communicator — you make people feel safe and

well-taken-care-of

- Detail-oriented

and accurate, especially when it comes to sensitive patient information

- Comfortable

navigating multiple systems and managing high call volumes

- HIPAA-aware

and committed to confidentiality and compliance

- Flexible

with shifting schedules and reliable in a fully remote setup

WHAT

WE OFFER

- Full-time

remote work with a complete WFH support program

- Maxicare

HMO + PhilHealth coverage

- SIL, PTO,

and a special birthday leave

- Paid

vacation leave

- Zero-interest

employee loan program

- Performance

bonuses and merit-based recognition

- Monthly

Gen Pow-Wows and team engagement events with prizes

- Arvios

Leadership Development Academy and workshop programs

- Monthly

1-on-1 touchbase calls with your HR partner

HOME

OFFICE REQUIREMENTS (MUST PROVIDE SCREENSHOT)

- Stable

internet connection with at least 100 Mbps postpaid

- Laptop/Computer

Specs: (at least 16GB RAM and Intel i5 core processor equivalent or up)

- Noise-Cancelling

Headset

- Dual

Monitor is mandatory

- Backup

Internet Connection (Prepaid Home WIFI Router or Pocket WIFI) and Power

Outage Backup