IT Support Specialist

Job description

Overview

We are seeking a skilled IT Support Specialist to maintain daily IT operations, resolve system issues, and support infrastructure in coordination with vendors.

Core Responsibilities

Infrastructure & Network

- Monitor and support network and infrastructure stability.

- Coordinate with Lanworks on firewall and server issues.

- Escalate complex incidents as needed.

Server & Systems

- Support Domain Controller administration.

- Maintain File Server, Database Server, and Remote Desktop systems.

- Perform routine system monitoring and maintenance.

Microsoft 365 & Collaboration

- Manage Microsoft 365 users, licenses, and SharePoint access.

- Coordinate licensing requests with IT Weapons Inc.

Applications & Internal Systems

- Provide daily support for MedaPlus and Bos+.

- Resolve production issues during business hours.

Telecommunications & Office Systems

- Support telecom systems and office hardware.

- Coordinate printer and fax services with vendors.

Technical Support

- Provide user support for hardware, software, and internet issues.

- Escalate high-impact issues when necessary.

IT Onboarding & Offboarding

- Execute setup and removal of user accounts, devices, and access.

- Follow documented security procedures.

PowerShell Scripting: Leveraging PowerShell scripts to manage Exchange/M365 mailbox permissions and streamline user provisioning.

Incident Response & Security: Investigating and tracking down account compromises across client tenants.

System Administration: Managing enterprise app deployments via M365 Admin and handling complete workstation deployment and provisioning.

Requirements

Required Qualifications

- 2-3+ years of hands-on IT infrastructure and support experience in an organization of similar complexity.

- Strong experience in:

- Network and server administration

- Virtualized server environments

- Microsoft 365 administration

- Firewall and security support

- Coding and programming experience, including C#, with ability to troubleshoot production environments.

- Experience supporting legacy systems in live environments.

- Strong coordination experience working with external IT vendors.

- Fluent in spoken and written English with clear communication skills.

- Strong troubleshooting mindset with the ability to respond quickly to operational issues.

Benefits

- Opportunities for growth and advancement

- Competitive compensation package, including HMO

- Paid time off, including US holidays and vacation

- Full-time (40 hours per week)

- Remote (Philippines-based)