Lead Service Integration Engineer

Job description

We are seeking a Lead Service Integration Engineer for a long-term assignment (minimum 12 months) focused on Service Vendor Integration within the Store and Supply Chain domain.

This is a leadership role requiring a seasoned professional who can take ownership of designing and executing complex integration projects while guiding cross-functional teams. Operating within a hybrid cloud and on-premise environment, you will play a critical role in transforming a fragmented IT landscape by driving end-to-end system integration, improving data flow, and increasing visibility and control.

Responsibilities

- Design and implement service integrations across hybrid environments (cloud and on-premise)

- Improve data integration and flow between distributed systems

- Work with API management solutions and REST-based services (e.g., ServiceNow)

- Integrate and align process management tools to enhance system efficiency

- Develop and optimize integrations for SaaS platforms (e.g., ServiceNow)

- Drive observability and monitoring efforts using tools like Grafana to enhance system transparency

- Establish clear end-to-end visibility of environments and dependencies

- Collaborate with stakeholders to ensure system alignment and integration success

Requirements

- 5+ years of hands-on experience as a Service Integration Engineer or in a similar role

- At least 1 year of relevant leadership experience

- Solid understanding of API management and REST-based services

- Background in Kotlin (Java may be accepted as an alternative)

- Proficiency with distributed data sources and complex system landscapes

- Expertise in SaaS platform integrations, particularly ServiceNow or similar tools

- Knowledge of cloud environments, preferably Azure

- Strong skills in monitoring and observability tools like Grafana or Prometheus

- Ability to work independently, structuring complex environments effectively

- Proactive and solution-oriented mindset

- Excellent command of written and spoken English (B2+ level)

Nice to have

- Familiarity with ServiceNow integrations for enhanced system connectivity

- Exposure to both cloud and on-premise architectures for hybrid solutions

- Understanding of IT infrastructure and SRE principles

- Showcase of a Site Reliability Engineer mindset and focus for operational excellence